Privacy Policy

Last Updated: January 1, 2026

1. Information We Collect

1.1 Information You Provide Directly

When you register an account with joss77, we collect the following personal information that you provide voluntarily:

• Identity Information: Full legal name, date of birth, gender, and nationality as shown on your KTP (Indonesian national identity card).
• Contact Information: Email address, phone number, and residential address.
• Financial Information: Bank account details (account number, bank name, account holder name), e-wallet information (OVO, DANA, GoPay account identifiers), and transaction history related to deposits and withdrawals.
• Verification Documents: Scanned or photographed copies of your KTP, proof of address documents (utility bills, bank statements), and any other documentation requested during the KYC (Know Your Customer) verification process.
• Communication Records: Content of your communications with our customer support team via live chat, email, or other channels.

1.2 Information We Collect Automatically

When you access and use the joss77 Platform, we automatically collect certain technical and usage information:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and unique device identifiers.
• Usage Data: Pages visited, games played, bets placed, time spent on the Platform, click patterns, navigation paths, and timestamps of all activities.
• Location Data: Approximate geographic location based on your IP address to verify you are accessing our services from Indonesia.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user sessions, remember login credentials, and analyze Platform usage patterns. See Section 8 for detailed information about cookies.

1.3 Information from Third Parties

We may receive limited information about you from third-party service providers, including:

• Payment Processors: Confirmation of successful deposits and withdrawals, transaction reference numbers, and fraud detection signals from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Game Providers: Game session data and RNG (Random Number Generator) results from software providers like Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and Spribe.
• Fraud Prevention Services: Risk scores, device fingerprinting data, and behavioral analysis from third-party security providers that help us detect and prevent fraudulent activities.

2. How We Use Your Information

joss77 uses your personal information for the following legitimate business purposes:

2.1 Account Management and Service Provision

• Create and maintain your gaming account
• Verify your identity and age (21+ requirement) through KYC procedures
• Process deposits and withdrawals to and from your account
• Enable you to place bets and play casino games, sports betting, and lottery games such as togel
• Calculate and credit winnings to your account balance
• Enforce account limits (deposit limits, loss limits, self-exclusion) that you set for responsible gaming

2.2 Communication and Customer Support

• Respond to your inquiries, complaints, and support requests via live chat, email, or WhatsApp
• Send you account-related notifications (successful deposits, pending withdrawals, verification status updates)
• Provide you with important service announcements, security alerts, and policy changes
• Communicate with you in your preferred language (Indonesian or English) through our Indonesian-speaking support team

2.3 Marketing and Promotions (With Your Consent)

• Send you promotional offers, bonus notifications, and exclusive deals via email or SMS (only if you have opted in to receive marketing communications)
• Personalize promotional content based on your gaming preferences and activity history
• Notify you of special promotions aligned with Indonesian holidays (Indonesian Independence Day, Idul Fitri, Chinese New Year, Nyepi, Christmas) and major sporting events (BRI Liga 1, EPL, Champions League, World Cup, Timnas Indonesia matches)

2.4 Security, Fraud Prevention, and Legal Compliance

• Detect and prevent fraudulent activities, money laundering, account takeovers, bonus abuse, and other security threats
• Verify the legitimacy of deposits and withdrawals to prevent unauthorized transactions
• Comply with Indonesian anti-money laundering (AML) regulations and international gaming license requirements
• Investigate disputes, resolve complaints, and enforce our Terms & Conditions
• Respond to legal requests from law enforcement or regulatory authorities when legally required

2.5 Platform Improvement and Analytics

• Analyze user behavior to improve Platform design, navigation, and functionality
• Monitor game performance and identify technical issues
• Conduct research and statistical analysis to optimize our services for Indonesian players
• Test new features, payment methods, and game offerings

3. Legal Basis for Processing (Indonesian Context)

Under Indonesian data protection principles and international privacy standards, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you under our Terms & Conditions, including account creation, transaction processing, and service provision.
• Legal Obligation: Processing is required to comply with Indonesian laws, international gaming regulations, anti-money laundering requirements, and legal requests from authorities.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you can withdraw at any time.
• Legitimate Interests: Processing is necessary for our legitimate business interests (fraud prevention, security, service improvement) balanced against your privacy rights.

4. How We Share Your Information

joss77 does not sell your personal information to third parties. However, we may share your data with the following categories of recipients under strict confidentiality agreements:

4.1 Service Providers and Business Partners

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) receive your financial information to process deposits and withdrawals.
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, and other software providers receive limited gameplay data to deliver their games on our Platform.
• Cloud Hosting Providers: Secure data centers store encrypted copies of your information to ensure Platform reliability and disaster recovery.
• Customer Support Tools: Live chat software providers process communication records to enable our Indonesian-speaking support team to assist you effectively.

4.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulatory bodies, or courts when legally required by Indonesian law, international treaties, or our gaming license obligations. This includes responding to subpoenas, court orders, or official investigations related to fraud, money laundering, or other illegal activities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of joss77's assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change in ownership, and the new entity will be bound by the terms of this Privacy Policy.

5. Data Security Measures

joss77 implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: 256-bit SSL (Secure Socket Layer) encryption protects all data transmitted between your device and our servers. Stored data is encrypted using AES-256 encryption.
• Access Controls: Only authorized personnel with a legitimate business need can access your personal information. All access is logged and monitored.
• Firewalls and Intrusion Detection: Multi-layer firewall protection and real-time intrusion detection systems safeguard our infrastructure.
• Regular Security Audits: Independent security firms conduct penetration testing and vulnerability assessments on our Platform.
• Secure Data Centers: Your information is stored in secure, geographically redundant data centers with 24/7 physical security.

While we employ robust security measures, no internet-based system is completely secure. You are responsible for maintaining the confidentiality of your account password and for any activity under your account. If you suspect unauthorized access, contact our support team immediately.

6. Data Retention

joss77 retains your personal information for the following periods:

• Active Accounts: While your account remains active, we retain all account information, transaction history, and communication records.
• Closed Accounts: After you close your account (or we close it due to inactivity or Terms violation), we retain your information for seven (7) years to comply with Indonesian financial record-keeping requirements and international gaming regulations.
• Marketing Data: If you opt out of marketing communications, we retain your email address solely to honor your opt-out request and prevent future contact.
• Legal Obligations: If your account is involved in a legal dispute, investigation, or regulatory inquiry, we retain relevant information until the matter is resolved.

7. Your Privacy Rights

As a joss77 user, you have the following rights regarding your personal information:

• Right to Access: Request a copy of all personal information we hold about you.
• Right to Rectification: Correct any inaccurate or incomplete information in your account.
• Right to Erasure: Request deletion of your personal information after closing your account, subject to legal retention requirements.
• Right to Restrict Processing: Limit how we use your information in certain circumstances.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to Data Portability: Receive your information in a structured, machine-readable format to transfer to another service provider.
• Right to Withdraw Consent: Withdraw your consent for marketing communications or optional data processing at any time.

To exercise any of these rights, contact our customer support team at [email protected]. We will respond to your request within thirty (30) days. You may also be required to verify your identity before we process certain requests.

8. Cookies and Tracking Technologies

joss77 uses cookies (small text files stored on your device) and similar tracking technologies to enhance your experience on our Platform:

• Essential Cookies: Required for basic Platform functionality, including login sessions, account authentication, and secure transactions. These cannot be disabled.
• Performance Cookies: Collect anonymous usage data to help us understand how users interact with our Platform and identify technical issues.
• Functional Cookies: Remember your preferences (language selection, display settings) to personalize your experience.
• Marketing Cookies: Track your activity across sessions to deliver relevant promotional offers and measure campaign effectiveness (requires your consent).

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality. Most browsers allow you to block third-party cookies while still accepting first-party cookies from joss77.

9. International Data Transfers

joss77 operates internationally and may transfer your personal information to servers located outside Indonesia. When we transfer data internationally, we ensure that adequate safeguards are in place, including encryption, contractual protections, and compliance with international data protection standards. By using our Platform, you consent to such transfers.

10. Children's Privacy

Our services are strictly intended for adults aged 21 and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from a minor, we will immediately delete it and permanently close the associated account. Parents or guardians who believe their child has provided information to joss77 should contact us immediately.

11. Changes to This Privacy Policy

joss77 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or Platform features. Material changes will be communicated to you via email or prominent notice on the Platform at least thirty (30) days before taking effect. Your continued use of our services after such notice constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

12. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected] (monitored 24/7)
• Live Chat: Available 24/7 through the joss77 Platform
• Response Time: We aim to respond to all privacy inquiries within forty-eight (48) hours.

Our Indonesian-speaking support team is ready to assist you with any privacy-related questions in Indonesian or English, whichever you prefer.